Every business strives to provide the best services to customers. Customer experiences are always a priority, and ensuring that requires a dedicated workforce with all necessary tools available at disposal. Giving your workforce ample opportunities to upskill themselves is critical for enhanced customer experiences, as it enables employees to provide better services. Additionally, it increases employee retention, customer retention, and employee satisfaction rates. 

Today’s business world is influenced by technology heavily. With exceptional technological advancements, companies across all verticals employ high-tech solutions to optimize business processes and increase returns on investments. Hence, providing employees opportunities to upskill technically is a necessity. IT-related skills like coding, analytical capabilities, project management, troubleshooting, and creativity are critical to performing jobs ideally, irrespective of the department. 

In this article, we will talk about how you can improve your workforce’s technical skills. Let’s begin. 

  1. Evaluate current skillsets.

The very first step to improving anything is to know its existing condition. The same is the case with your workforce’s technical skills. How skilled are your employees currently in terms of technology? How many of them are able to leverage your technological implementations with ease? Conduct a survey to find out the existing condition of your workforce’s technical skills and evaluate them to decide what kind of upskilling is required. 

Having in-depth knowledge about existing conditions can help you formulate your strategies better and allow your initiatives to be more focused. 

  1. Leverage a market-driven approach to identify skill gaps. 

Business leaders must involve IT leaders in the process of evaluating existing skillsets and identifying skill gaps. While business leaders work on surveying internally, IT leaders can implement their extensive knowledge and experience to diversify the strategy. A market-driven approach that captures fluctuations in the trending skills and considers a functional bifurcation of the said skills can help leaders objectively evaluate their existing skill requirements. 

Objective identification of skill gaps can help you implement focused upskilling initiatives. As a result, you can witness accelerated improvement and increased success rates. 

  1. Try mentorship programmes.

Tap into the professional expertise of people who possess advanced technical skills. Use them as mentors for your workforce so they receive the proper guidance. These mentors can either be your internal IT experts or people from your network who work in the same industry.

Mentorship programmes can give employees more personalized training for improving their technical skills. Also, partnering with external experts can help you access a whole new set of incredible resources for technological skill enhancement.

  1. Organize skill development and testing events.

Firms can try their hands at organizing skill development or testing events like monitored hackathons or innovation labs where employees who are in the process of technical skill enhancement can practice their new learnings without any risks. The purpose is to test their progress in a fun way while giving them a practical experience of real-life-like situations. Such events can also help mentors understand where their teachings are lacking or what loopholes are hindering the workforce’s progress. 

It can also give rise to new, intelligent questions, which will make technical skill improvement all the more focused. It will make the new learnings more retainable and keep employee morale high in case of lengthy learning processes.

  1. Identify the right strategies for skill adjacencies.  

Skill adjacencies exist in every industry today. By looking closely, you’ll find a lot of important skill adjacencies within your business that require immediate attention. Especially since the pandemic, we have witnessed many job roles overlapping each other, and there is no doubt in the fact that cross-functional collaborations are essential for driving a business toward sustainable success. Hence, it is vital for you to identify the right strategies for enhancing technical skills in terms of skill adjacencies. 

All department’s workers require technical skills up to a certain extent. But what kind of skills can help which department more needs to be identified for successful upskilling. For example, HR employees can achieve a lot with fluency in cloud computing, or content managers can simplify their work with basic knowledge of web development or coding. Figuring out such adjacencies and providing the required training to the relevant department can help improve your workforce’s technical skills optimally. 

  1. Promote peer-to-peer education in a learning-oriented work culture. 

Establish a learning-oriented work culture and then encourage employees to indulge in peer-to-peer education. Often, workers can face issues in understanding new concepts from senior professionals or may simply be afraid to ask numerous questions. When you encourage peer-to-peer education, the pre-established comfort in the learning environment helps employees to learn better and clarify doubts thoroughly.

Creating a learning-oriented culture by organizing frequent seminars and workshops and encouraging employees to invest time in improving themselves through educational chat rooms or lunch/learn events can be highly beneficial. Learning and practicing with co-workers can accelerate progress and help employees upskill effectively. Additionally, it can boost cross-functional collaborations, establish a friendly work culture, increase employee satisfaction, and reduce the chances of training failures.


Upskilling is a critical undertaking. Considering how important it is in today’s business environment, the fact that it can be tedious as well isn’t a shocking realization. When it comes to the improvement of technical skills, the upskilling initiatives need to be more focused and strategically implemented in order to achieve the best without wasting economic resources. With the right strategies, firms can effectively improve their workforce’s technical skills. 

The strategies discussed in this article can help business leaders identify the existing skill gaps and take a well-informed approach to upskill their workforce’s technical capabilities. With detailed planning and thoughtful execution, firms can seamlessly achieve their skill enhancement goals and reap the benefits of a well-skilled and up-to-date workforce.