The healthcare industry has grown exponentially over the last few years. Not only have we seen growth in the number of healthcare centers, both public and private, we have also seen its growth in terms of technology.
Whether it is the public or private sector, the healthcare industry has been investing in technologies heavily to ensure that patients get the best services possible. Leveraging technology to provide high quality healthcare has become common now, and it has been more evident during the Coronavirus pandemic. Whether it is about documenting medical records or providing healthcare analytics, technology has become the backbone of many healthcare organizations for smooth functioning.
Keeping in mind the importance of technology for healthcare workers and its role in simplifying several healthcare procedures, Salesforce launched its Emergency Response System in 2020. The emergency response system has several features and new, innovative aspects to it – all of which are aimed at increasing the efficiency of healthcare workers by helping them to provide emergency resources and services quickly and effectively. Let’s take a look at some of these features:
1. Critical Emergency Programs
It is essential to ensure that supplies and resources reach front line workers and healthcare organizations timely during an emergency. By providing critical emergency programs on their website, healthcare organizations can ensure that their medical staff are safe and have access to the emergency programs and services if needed to the patients in an emergency.
2. Emergency Services
Healthcare organizations can configure emergency services with the help of the salesforce emergency response system, such as:
- Emergency supply requests
- Food delivery services
- Short term housing requests
3. Configure Volunteer Management
Healthcare organizations can release and manage volunteer projects with the Salesforce emergency response management system. Volunteers can apply for several available positions and log their time and activities onto the website. This feature will make it very convenient for healthcare workers to manage the additional workforce they’ll get in terms of volunteers.
4. Vaccination Management
Healthcare organizations can deploy, manage, and scale their vaccination programs efficiently with the help of salesforce emergency response system. This feature will help save a lot of time and money, as everything will be digitally managed effectively.
5. Analytics for Emergency Response Management
With the help of analytics, healthcare organizations can receive actionable insights related to:
- Hotspots with most infected people
- Demographic segments with high requests for emergency services and assistance
- Patient intakes
- Emergency requests
- Community health
- Areas where resources need to be allocated urgently, etc.
6. New Objects
Salesforce has introduced new objects and several changes in its emergency response management system. With the help of these changes and objects, healthcare workers can have access to additional data as they can check multiple new fields. Some examples of these new objects are:
- Check the patient’s stage in the monitoring and testing process
- Ensure if the patient’s condition is being monitored at their home or in a clinical setting
- Get most recent test results of the patient
- Get information on volunteer activities
- Receive analytics and additional information on the patient’s condition
- Get information about the status of time sensitive volunteer activities, etc.
7. Configure General Org Settings
You can configure general org settings which include a myriad of features, such as:
- Health cloud
- Configuring your domain
- Protecting sensitive data
- Enabling digital experiences, etc.
8. Manage and Support Contact Tracing
Frontlines workers sacrifice their safety as their job demands them to get in contact with the infected crowd and extract information. Especially during public health emergencies, the health and well-being of healthcare workers is at a major risk as they have to assess people, monitor them, and enroll them in care programs.
Salesforce has managed to ensure the safety of healthcare workers with the contact tracing feature. It will help them to replace the manual contact tracing process with a digital one. Healthcare workers can leverage contact tracing for employees to:
- track the disease’s expanse
- collect details from exposed people
- provide healthcare services
- recommend care plans
The Salesforce Emergency Response Management System is a highly effective and useful tool which can help health workers to serve their patients and communities in the best possible way. Emergency supply requests, analytics dashboard, monitoring services, tracing and tracking, receiving volunteering requests, not worrying about documenting everything – all these things in addition to the several features we explained above can prove to be highly useful for healthcare workers all around the world.